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Frequently Asked Questions


Table of Contents

My Bookish Account…
- Why should I create a Bookish account?
- How do I edit my account information?
- What if I forgot my password?
- Why should I log in with Facebook? What do you do with my information?

Bookish ebooks…
- Does Bookish sell ebooks?
- How do I read my ebooks I purchased from Bookish?

Bookish Audiobooks…
- What is an Acoustik audiobook?
- How do I buy an Acoustik audiobook from Bookish
- Do I need a special device to listen to my Acoustik audiobook?
- How do I listen to an Acoustik audiobook?
- Why do I need an Acoustik account?
- The Acoustik audiobooks I have purchased do not appear in my library. What can I do?
- How can I get help with downloading or listening to my Acoustik audiobook?
- I can't log in to my account. What can I do?
- If I downloaded other Acoustik Audiobooks, will my previously purchased books be available to read?
- Does downloading an Acoustik audiobook work on 3G or 4G network or does it require WiFi?
- How long does it take to download an audiobook?
- Can I pre-order audiobook titles with Acoustik?
- Can I remove audiobooks from my mobile device?

Importing books to "My Shelves"...
- What files types can I import?
- What data do you import?
- Some of my books weren't imported. Why not?

Bookish Orders…
- Does Bookish store my credit card information?
- How does Bookish handle pre-orders?
- Can I view my Bookish purchase history?
- What are your shipping times and rates?
- How do I return a book I bought on Bookish?

Bookish For Publishers…
- What do I do if information on a book or author needs to be updated?
- How can I get our books added or sold on Bookish?

Bookish For Authors…
- How can I have my book(s) added to Bookish?
- How can I get my book considered for editorial coverage on Bookish?
- How can I add information to my author page?

More About Bookish…
- How can I advertise on your site?
- Can I get an affiliate fee from linking to Bookish?
- How can I get articles from my site on Bookish?
- How can I join the Bookish team?

Bookish Cookies…
- I'm getting a message that my browser's cookie functionality is turned off.



My Bookish Account…

Why should I create a Bookish account?

Creating an account isn't necessary to browse Bookish, but doing so will expand your access to include advanced features. You'll be able to add books to personalized library shelves and add quotes to book pages. The information you provide and your interactions on the site will help fuel the recommendation engine to help you discover more books.

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How do I edit my account information?

If you’re logged in, your username will appear in the top navigation bar. Hover over your username and then select “Account Settings” in the dropdown menu. There you’ll be able to update your display name and email address, and create a new password. Click on “My Profile” to update your personal information, such as your birthdate and your favorite subjects.

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What if I forgot my password?

At the sign-in menu, select the “Forgot your password” option. You will be prompted to enter the email address you originally used to register for the site. An email will be sent to that address; then you will be allowed to create a new password.

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Why should I log in with Facebook? What do you do with my information?

Signing in through Facebook is a simple way to quickly access advanced features on Bookish. Your information may be used to help provide you with better recommendations.

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Bookish Ebooks…

Does Bookish sell ebooks?

Bookish temporarily does not sell ebooks.

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How do I read my ebooks I purchased from Bookish?

If you have already purchased ebooks from Bookish and downloaded them to your Bookish Reader app on your Android or iPad/iPhone, you will continue to be able to read those books.

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Bookish Audiobooks…

What is an Acoustik audiobook?

Acoustik audiobooks are digital versions of audiobooks that can be played on mobile devices.

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How do I buy an Acoustik audiobook from Bookish?

Find the audiobook of your choice, then click the "Buy Now" button on the product page. Enter your credit card information to complete your purchase. Your new audiobook will be waiting for you in your Acoustik App Library.

If you haven't already created a Bookish account, you will be asked to do so before you can complete your purchase. NOTE: You must use the same username and password for your Bookish account and for your Acoustik App account in order for your audiobooks to appear in your library.

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Do I need a special device to listen to my Acoustik audiobook?

No. You can download the free Acoustik App to any mobile device and listen. Download it now in iTunes or in the Google play store

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How do I listen to an Acoustik audiobook?

First, buy or download a free Acoustik audiobook.

Second, open the Acoustik App and download your audiobook into your Library.

Third, click the play button and listen.

Have you installed the FREE Acoustik App? Download it now in iTunes or in the Google play store.

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Why do I need an Acoustik account?

The Acoustik account is created for the Acoustik App and is needed to determine the library used for your audiobook purchase. If you already have an Acoustik account, we will link to it for you. If you do not have an account, you will need to create one.

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The Acoustik audiobooks I have purchased do not appear in my Library. What can I do?

Check that your username and password are the same username and password you used on to purchase your Acoustik audiobook. They must be identical for your audiobooks to appear in your library.

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How can I get help with downloading or listening to my Acoustik audiobook?

Acoustik has customer service representatives available from 9 AM to 7 PM EST Monday-Friday. Please call 1-800-538-1271 for assistance. For general inquiries at any time, email customerservice@exquirofulfillment.com.

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I can't log in to my account. What can I do?

From within the Acoustik App, click the "Login" button. Click the "Forgot Your Password?" link to have your password sent to your email address.

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If I downloaded other Acoustik audiobooks, will my previously purchased books be available to read?

Yes, if you use the same username and password you have used for other Acoustik audiobooks, your previous purchases will appear in your library.

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Does downloading an Acoustik audiobook work on 3G or 4G network or does it require WiFi?

Audiobooks tend to be large files. You can download smaller audiobooks via a 3G/4G connection (20MB or smaller), but we recommend downloading the content to devices using a Wi-Fi connection, simply for speed and to manage your data usage from your mobile carrier.

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How long does it take to download an audiobook?

Downloading audiobook content depends on the speed of your Internet connection and the size of the file.

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Can I pre-order audiobook titles with Acoustik?

Yes. Acoustik will deliver pre-ordered titles to your mobile device and automatically make them available for download on the release date.

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Can I remove audiobooks from my mobile device?

Yes. You have complete control of audiobooks that have been downloaded to your mobile device. You can even archive titles after you have listened to them, so the title is still in your library but removed from the device. The title can be re-downloaded at any time.

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Importing books to "My Shelves"

What file types can I import?

Currently Bookish only supports Goodreads formatted .csv files. Click here to download your Goodreads file and save it to your computer. 

 

What data do you import?

Bookish will import the books you shelved, the lists they reside on (default and any personal shelves), your book ratings and reviews.

 

Not all of my books were imported. Why not?

We index all the book information in the .csv file by ISBN13 codes. Sometimes we may not have an ISBN13 code in the Bookish catalog and we will skip importing that book. However, we do flag the skipped books; if the ISBN13 is added later to our catalog, we will automatically add the book to your shelf, along with the corresponding ratings and reviews.

Sometimes though, the Goodreads .csv file doesn't include the ISBN13 for a given book and our importer will then ignore that book and related information. We cannot automatically add that book later if it is missing an ISBN13 code.

 

 

 

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Bookish Orders…

Does Bookish store my credit card information?

Bookish does not store credit card information. We partner with a third party payment provider to handle purchases. You can elect to keep your credit card on file with them for future purchases. For more information on your orders, email orders@bookish.com.

Charges on your credit card will be shown as book-dvd-cd-services.com.

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How does Bookish handle pre-ordering?

Customers can pre-order certain merchandise that has not yet been released by the Publishers. The Publisher provides the release date to Bookish. Release dates are subject to change and these updates will be reflected on the website. Pre-ordered items will be available for shipment on the release date.

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Can I view my Bookish purchase history?

Bookish stores your purchased book history. Hover over your username in the top navigation bar, then click on “My Orders.;rdquo.

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What are your shipping times and rates?

At this time, Bookish only sells items to customers in the Continental U.S., Alaska and Hawaii. We can not sell items to customers outside these regions.

Standard Shipping - Delivery in 3-10 Business Days
Ship to street addresses and P.O. boxes.
Delivery to APO/FPO addresses not available.
Shipments to Alaska and Hawaii may take longer.
Rates are: $2.99 for the first item and $.99 for each additional item.

Express Shipping - Delivery in 2-4 Business Days
Ship to street addresses and P.O. boxes.
Delivery to APO/FPO addresses not available.
Shipments to Alaska and Hawaii may take longer.Rates are: $5.99 for the first item and $1.99 for each additional item.
Add $10 for Express Shipments to Alaska and Hawaii.

Next Day - Delivery in 2 Business Days or Less
Delivery to P.O. Box addresses not available.
Delivery to APO/FPO addresses not available.
No weekend or holiday delivery.
Rates are: $12.00 for the first item and $1.99 for each additional item.
Add $15 for next-day shipments to Alaska and Hawaii.

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How do I return a book I bought on Bookish?

We will gladly accept the return of any item you purchased in its original, unmarked and unused condition within 20 days of the shipment date. A full refund, less shipping charges, will be promptly issued to your credit card. A copy of the packing slip must accompany all returns, which is included with the purchase. If you do decide to return your purchase, please send the package by UPS, USPS insured, or any other method that provides insurance and tracking. You should retain the insurance and shipping receipt showing when and how you sent it until the credit appears on your charge card account.

Please send your returns to: 

Bookish Bookstore
Department RM
5055 West 79th Street
Indianapolis, IN 46208

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Bookish For Publishers…

What do I do if information on a book or an author page needs to be updated?

Email support@bookish.com and describe any changes which need to be made. Please include a link to that page and we’ll help you make necessary additions or corrections.

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How can I get our books added to or sold on Bookish?

We currently accept book data from publishers only if it can be provided via an Onix 2.1 data feed. Your information should include the following data: cover, author, title, Suggested Retail Price, if any, book format, genre, 13-digit ISBN for each format, and publication date. Once you have provided us your metadata, please also provide us with articles and interviews about your books, efiles of the first chapters and front matter of your books and other promotional materials that we may use on Bookish.

If you are a book publisher and can provide us the data for your books in a format we are equipped to accept, please contact us at bizdev@bookish.com.

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Bookish For Authors…

How can I have my book(s) added to Bookish?

Authors should ask their publishers to confirm that their respective titles are in the data feeds provided to Bookish.

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How can I get my book considered for editorial coverage on Bookish?

Please visit our Editors page for our editors' contact information for your pitches. Our editorial team will review your request and get back to you regarding coverage opportunities.

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How can I add information to my author page?

Please email support@bookish.com.

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More About Bookish…

How can I advertise on your site?

We’re happy to hear you want to advertise with us. Email advertising@bookish.com, and a member of our team will be in contact with you to discuss advertising opportunities.

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Can I get an affiliate fee from linking to Bookish?

Email bizdev@bookish.com, and we’ll review your request.

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How can I get articles from my site on Bookish?

Email editors@bookish.com, and we’ll review your request.

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How can I join the Bookish team?

See this page for career opportunities with Bookish.

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Bookish Cookies

If you're seeing a message that your browser's cookie functionality is turned off, it's possible that your browser's cookies are not enabled.

First-party cookies are cookies that are set by the site domain listed in the address bar. Third-party cookies come from other domain sources that have items, such as ads or images, embedded on the page. Depending on your browser, you can control which types of cookies you allow.

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